Terms & Conditions

By entering and using this website you are agreeing to the following:

I am at least 18 years of age.
I agree that any vaporizing supplies purchased will be used for lawful purposes. Our products are intended for Aromatherapy purposes only.
It is legal in my country and/or state to purchase aromatherapy devices.
Use of these products is entirely at the risk and discretion of the user and e-cigclouds.co.uk will not be responsible for any use or misuse of the products sold herein.

By browsing and entering e-cig clouds I certify that all of the above statements are true.

Please read these terms carefully before you submit your order to us. By purchasing or ordering the Goods and/or Services, you agree to be bound by the terms and conditions set out below. Before placing your order, if you have any questions relating to these Conditions please contact us via email [email protected]cigclouds.co.uk.

  1. INFORMATION ABOUT US AND HOW TO CONTACT US

1.1 Who we are. We are CAMELION ONLINE DOT COM LIMITED a company registered in England. Our company registration number is 08273248 and our registered office is 51 North Street, Manchester M8 8RE

1.2 How to contact us. You can contact us via telephone 0161 or email address [email protected]

1.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.

  1. ORDERING GOODS AND OUR CONTRACT WITH YOU

    1. All orders placed through our website will be subject to our acceptance of the order.

    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the product is out of stock or because we have identified an error in the price or description of the product or because there is a safety issue or because we reasonably believe you are not aged over 18 years of age or resident in the UK.

    3. When you submit an order to us on our website you will receive a confirmatory email of this order saying that we are processing your order. You should check the email for accuracy and let us know immediately if there are any errors. This email constitutes acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.

    4. We cannot sell some goods within the EU. Due to the Tobacco Products Directive (2014/40/EU) we cannot sell certain electronic cigarette products to consumers resident in countries of the EU. We are however able to sell all of our products to consumers resident in the UK and in non-EU countries. If we are unable to sell to you a certain product we'll notify you of that during the check-out process.

    5. For non UK residents. If you're resident outside of the UK then it is your responsibility to ensure that the products that you order from us comply with the local laws that apply in your country and to take responsibility for importing the goods into your country. We will have no responsibility for products which are stopped at customs or which do not meet the legislation which applies in your country.

    6. We only sell to people over 18. By law we cannot sell e-cigarettes or related products to anyone who is under 18 years of age. If we reasonably believe that you are not over 18 we reserve the right to require you to provide proof of your age before we fulfil your order.

    7. Should you wish to cancel your order or return any goods, please go to the 'Delivery & Returns' section for further information

  2. PROVIDING THE PRODUCTS AND PAYMENT

    1. Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

    2. Delivery charges will be as displayed to you on our website.

  3. dELIVERY

    1. Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order.

    2. During the order process we will let you know when we will provide the products to you.

    3. Whilst we make every effort to deliver goods on the day we specify, we are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

    4. When we deliver your items to you, you may be asked to sign for the goods to acknowledge that you have received them.

    5. If an item is faulty please contact us and we will arrange an appropriate resolution.

  4. cANCELLING, EXCHANGING OR RETURNING A PRODUCT

    1. You may cancel, return or exchange your order via email; i[email protected]

    2. You have the right to cancel your order at any time, up to 14 days after the day you receive it. But, you must tell us straight away if you wish to do this.

    3. You must take good care of the items while they’re in your possession; they must be returned to us in a sellable condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.

    4. Please note that refunds can be expected to be processed between 3-5 working days after you have cancelled your order.

    5. These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.

    6. Please note that we are unable to accept any returned e-liquids that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.

    7. You must return the Goods by sending them to Returns Team, 51 North Street, Manchester M8 8RE, in some occasion at your cost. It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery or Signed for services where appropriate.

    8. You are entitled to examine any Goods ordered as you would in a shop. However, if you use the Goods, you may lose your right to cancel your purchase. We reserve the right to charge you for the value of any Goods returned which have been used or damaged whilst in your possession, up to the full cost price of the Goods.

  5. PRIVACY POLICY

    1. Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us in order for us to fulfil your online order.

  6. GENERAL

    1. Intellectual Property and Right to Use

    2. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in Us or Our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

    3. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

    4. The use of our site and any contracts formed are governed by English law.

    5. We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non-performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.

    6. Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.

    7. A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

    8. If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.

    9. We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.

    10. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.

    11. We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

    12. All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors. Any unauthorised use of material on this site is strictly prohibited.

  7. HANDLING COMPLAINTS

    1. There may well be occasions when you are unhappy with the service that we provided to you. In these cases, we will endeavour to be fair and efficient in handling any complaint you should have and to process your complaint confidentially.

    2. If You have a complaint, please contact us via email [email protected]

    3. We will endeavour to give you an answer within 21 days and will provide you with a likely timescale for resolving the dispute. We will keep you informed about the progress of your complaint. We undertake to check Our system regularly for handling complaints and We welcome any suggestion You may have in relation to how this system may be improved

    4. We undertake to check Our system regularly for handling complaints and We welcome any suggestion You may have in relation to how this system may be improved

 

 

 


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