Delivery & Returns

There will be slight delays with orders due to the covid 19 we will do our best to have orders with you as soon as possible our next day delivery services have been temporarily removed



Charges approx.

Free Delivery over £15 pounds

3-5 Working Days

£ 2 .99 – FREE on orders over £15 uk only 

First Class

1-3 Working Days 

£ 3.99


DPD 1-2 Working Days (Dispatched Mon-Fri)

£ 7.99



Please Note: We do not ship outside the uk 

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 10am on Friday will not be processed until Monday.
Order Processing

All orders placed during week days (Monday – Friday) before 10am will be dispatched on the same day. 

Orders placed over the weekend or bank holidays will be processed and dispatched on the first following working week day.

We use Royal Mail and DPD to deliver your goods. During checkout you will be given a choice of shipping services available based on your order and delivery post code.

Deliveries are made Monday to Friday and usually between 8am and 7pm. We have no control over the couriers and cannot obtain a specific hour for the delivery. Occasionally deliveries can be delayed by extreme weather conditions and other random events which are beyond our control.

Please note: DPD standard delivery service does not deliver on a Saturday or a Sunday


Parcel MUST be checked for damage that may occur in transit BEFORE it is signed for. If the parcel is damaged in any way please refuse to accept it or check the contents with the delivery person BEFORE signing for it. If the parcel is signed for as received in good condition it may be impossible for us to claim compensation for damped items.


Returns and Customer Support

Can I Initiate a Return

 We are delighted to assist you with returns for unopened and unwanted items within 30 days of receiving your purchase. Unfortunately, we cannot accept opened items due to hygiene concerns.

How Do I Initiate a Return

To start a return, we recommend using your local Post Office’s ‘Royal Mail Signed For’ service. Don’t forget to request a proof of postage or receipt, which will be helpful in rare cases of issues during transit.

Please ensure that your return is securely packaged, with a clear and visible address on the parcel’s exterior. Additionally, include a note with your name, order number, and the reason for the return inside the parcel. This will expedite the processing of your return.

Our Returns Address:

E-Cig Clouds BX 228 

275 Deansgate 


M3 4EL

Can I Return a Faulty Item

Yes, you can return a faulty item within the 6-month warranty period. However, before returning the item, we recommend contacting us via email or phone to determine if the fault can be resolved without returning the product. If the item is found to be faulty upon return, we will refund your postage cost (up to £5) and replace the item. If the returned item is not found to be faulty, we will explain the situation and return it to you at no cost.

Phone: 0161 4254534 

Email: [email protected]


What If I Receive an Incorrect Item

If you have received an incorrect item, please contact us with a picture of the incorrect item and your receipt, making sure the ‘picker and packer’ details are visible in the top-right corner. We aim to provide a resolution within 24 hours. Simply reply to the confirmation email you received for your order.

Phone: 01614254534

Email: [email protected]

Order Delays

If your order has not arrived within 7 working days (UK orders) and 14 working days (non-UK orders) please contact us quoting your order number in all correspondence.Click Here

If you require any clarification regarding ‘Delivery & Returns’ please feel free to contact us via email: [email protected]

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